Now Hiring - Senior Enterprise Account Manager (US West) in Redwood City, CA

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Everyday, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: [please apply online]

Want to know what it’s really like to work at Cyara? Check out this link to meet other Cyarans and read about their individual career journey with us: [please apply online]

Let’s talk about the role and the Team:

We are seeking a highly motivated and experienced Senior Salesperson to join our dynamic team at Cyara. As a Senior Enterprise Account Manager, you will play a crucial role in driving our sales efforts for enterprise software solutions. Your primary responsibility will be to identify and pursue new business opportunities, nurture existing client relationships, and meet sales targets both through direct and Cyara Channels. You will possess a proven track record in software sales, exceptional interpersonal skills, and a deep understanding of the enterprise software landscape.

Let’s talk about the role and responsibilities:

• Develop and execute strategic sales plans to achieve sales targets and expand market share within the enterprise software sector.
• Identify, engage, and qualify potential customers through various channels, including cold calling, networking events, industry conferences, and referrals.
• Conduct thorough research and analysis of target accounts to understand their business needs, challenges, and decision-making processes.
• Build and maintain strong relationships with key stakeholders, including C-level executives, IT directors, and procurement managers, by delivering compelling value propositions and providing exceptional customer service.
• Collaborate closely with the pre-sales and solution engineering teams to develop tailored proposals, product demonstrations, and presentations that address customer requirements and pain points.
• Negotiate contract terms, pricing, and licensing agreements in collaboration with legal and finance teams to close deals in a timely manner.
• Stay up to date with industry trends, competitors, and emerging technologies in the enterprise software market to effectively position our solutions and provide insightful recommendations to clients.
• Maintain accurate and up-to-date sales pipeline and activity records using CRM software.
• Provide regular sales forecasts, reports, and performance metrics to sales management.

Let’s talk about your skills/expertise:

• Preferred Bachelor's degree in business, marketing, or a related field or relevant experience.
• Proven track record of success in enterprise software sales, with a minimum of 7 years of experience in a senior sales role.
• Deep knowledge of the enterprise software landscape, contact center software a plus
• Excellent communication and presentation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences.
• Strong negotiation and closing skills, with a demonstrated ability to navigate complex sales cycles and close large enterprise deals.
• Exceptional interpersonal skills and a consultative sales approach, with the ability to build and maintain long-term relationships with clients.
• Willingness to travel as needed to meet with clients and attend industry events.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that is results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you’ll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

• Customer Obsession
• Innovation
• Humility
• Quality

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction. Cyara are not offering sponsored Visas for this position.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.